Account Deletion

1. HOW TO DELETE YOUR ACCOUNT You can permanently delete your Turbo Yachts account yourself from inside either app. No email or phone call is needed. In The Turbo Yachts app (customers): 1. Open the Profile tab. 2. Scroll to the bottom and tap "Delete account". 3. Enter your password and confirm. In The Turbo Yachts Captain app (boat owners and captains): 1. Open the Profile tab. 2. Scroll to the bottom and tap "Delete account". 3. Enter your password and confirm. Deletion takes effect immediately. You are signed out on every device and cannot sign in to that account again. If you no longer have access to the app, email support@theturboyachts.com from the email address on the account with the subject "Delete my account". We may ask you to verify your identity before acting on the request, and we will complete it within 30 days. 2. WHAT IS DELETED When you delete your account we erase the personal information associated with it: - your name, email address and phone number; - your password and every active sign-in session; - push-notification tokens for your devices; - your profile photo; - saved payment cards (the card details are held by our payment processor, Stripe, and the Stripe customer record is deleted); - for Captains: every boat listing you created is taken down, and the licence, insurance and registration documents attached to those listings are no longer accessible. 3. WHAT IS KEPT, AND WHY Some records are kept after deletion because we are legally required to, or because another user depends on them. They are kept without your name or contact details. - Booking and payment records for completed, cancelled or refunded trips: retained for tax and financial-regulation purposes (typically seven years) and to resolve payment disputes. - Payout records (Captains): retained for the same reasons. - Messages you sent to the other party of a booking: the other party keeps their copy of the conversation, attributed to "Deleted User". - Reviews you left: kept, attributed to "Deleted User". - Trip GPS tracks and check-in / check-out inspection photos: kept for the retention period in our Privacy Policy so that damage or no-show disputes can still be resolved. - Information in backups: removed on the normal backup rotation schedule. 4. WHEN DELETION IS NOT YET POSSIBLE To protect the other party to a booking, the app will not delete an account while: - a booking on the account is still in progress (awaiting payment, awaiting owner approval, confirmed, or in the post-trip review window); or - for Captains, a payout has not yet settled. Wait for the booking to finish or cancel it, then try again. If a payout is stuck, contact support@theturboyachts.com. 5. CONTACT Email: support@theturboyachts.com